Xplozone Trampoline Park

Okay went there on a rainy Sunday early afternoon and I was help by Alex. 1st off excellent customer service at the front counter. The kiddos got thirsty so I went to the back concession stand to get some drinks and guess who helped me again it was good old Alex. They're doing some remodeling but the place is looking great but what made it Greater was Alex five stars all the way.

Such a very nice place I can see they were doing construction to improve the place I went there for a birthday party for the kids and they had so much fun and the service was so very good they didn't rush us out when our party time expired they even went out of their way to give us another area to sit and continue our party I can see the employees working so hard to assist the customers with their needs. Running back and forth in that huge place I myself would have been super tired but the employees showed a lot of energy Along with helping the parents with setting up for their party to picking up trash off the floor and continuing there Mopping every few minutes trust me this place is huge!! anyway the place was very clean and pleasant this place will be my next destination for a birthday party

Nice place to jump. We’re from out of town and are used to Airborne but I don’t think Vegas has one so this is a good mid level alternative. The staff were friendly and courteous and there’s tons of space. The only reason I didn’t give it 5 stars is because it’s slightly dingy and could use some TLC as far as cleaning the trampoline areas. The bathrooms and other areas seem clean enough. There’s small areas for parties and a private room in the back and a larger private party room upstairs. Overall, it’s a good place to take your kids to jump.

Very friendly staff. However, this place is very overpriced & just not worth it. I purchased a party package & the area we were sat in was very small. The package I purchased was the silver package with a minimum of 10 kids & each additional kid cost $30 which is a bit overpriced when the normal price for 90 min is just $19. I just feel we should have gotten more for the price we paid. Also, the area was very muggy & the bathroom lights did not work due to renovations. I just feel if you're doing renovations, the website should be updated to inform anyone who may be looking to reserve a party...

I'm giving the location on S Decatur a 1 star. This place is still under construction. It should have never been open yet. Porter potties that are outside. Kids running around with socks and then jumping, not sanitary at all. They want you to sign a liability contract, but nothing is up to code. How they passed inspection to open I have no idea. I'm not going to this location again.

I am extremely dissatisfied with my visit 10/28/23 around 6p. I was there for a birthday party and from the moment I walked in, the environment was not welcoming. I requested a refund and have yet to receive a response. I requested a refund for the following reasons; - When approaching the counter, I let the employee know that I was there for a birthday party. She starts fumbling through papers and appeared to not be able to find the name of the person whose party I was attending. There was a woman wearing a shirt that said “manager” who came and stood next to her, didn’t acknowledge me as the customer and told the employee that she already gave out the last two wristbands so we had to pay. The employee also kept trying to add grip socks to my bill. I had to tell her more than twice that my child didn’t need grip socks. She was already wearing grip socks. If I was unfocused by my already then frustration, I would have paid an unnecessary extra $3. Is this what Xplozone banks on? Parents not paying attention and just saying okay to the charges? - The party was upstairs, which we had to carry our stroller up the stairs. The stairs are very steep, even for children. If someone attending the party had a wheelchair, how would they get up the stairs? How are steep stairs or stairs at all, convenient? - The size of the pizzas, there were at least 4 children that didn’t get pizza even with the additional pizza that was ordered. Did anyone research what other indoor parks were offering for parties? Where were the drinks? Water? Again, was any research done? - The men’s bathroom only had urinals and not stalls (in case of a bowel movement). Is this legal? - Once realizing my children weren’t going to get a slice of pizza, we went back downstairs, again carrying the stroller. When we entered the trampoline area with our 4 year old and twins (in the stroller), we were rudely greeted by an employee telling us that we had to leave the area because we didn’t have a pink wristband and that since our 4yr old was the only one with a wristband, she was the only one that could be in the trampoline area. I asked the employee if and how much the wristband costs, she said she didn’t know and continued to reiterate that we couldn’t be in the area without the wristband. However, the first time, during our visit, my husband took our 4yr old to the trampoline area and was there with her for more than 30 minutes and not once was he harassed about needing a pink wristband. On our way out we brought this to the attention of a gentleman dressed in all black and he said that the employee was new and that’s why she didn’t know further details like cost about the wristband which leads me to the conclusion that staff are not properly trained or possibly not at all. - This establishment isn’t fully built/developed and offers minimal play space but your are charging full prices for admission and parties. How is that moral? Xplozone is supposed to be a place geared toward kids with certain conveniences for parents and in no way shape or form does Xplozone represent that. They take parents’ money (because they know parents will do almost anything to please their children) but they offer so little and have inferior customer service. Their employees are rude and lack confidence in their role and their ability to be friendly and welcoming. And by the way, the sign on the outside of the building doesn’t light up all the way. It really would be in Xplozone’s best interest to fully develop the park, and make major changes to not only give customers their moneys worth but also provide superior customer service and overall experience. They need to do their due diligence as a business and make the necessary changes so that families like mine leave with a smile on their faces and a great experience.